Frequently Asked Questions

General Questions

What is MediLink?

MediLink is a secure global healthcare platform that connects patients, doctors, and hospitals worldwide, providing instant access to medical records, AI health assistants, and wellness features.

Is MediLink free to use?

MediLink offers both free and premium plans. Basic features are free, while advanced features like unlimited AI consultations and premium wellness content require a subscription.

Which countries does MediLink support?

MediLink operates in over 50 countries worldwide and continues expanding. Check our website for the latest list of supported regions.

Security & Privacy

How secure is my medical data?

Your data is protected with military-grade AES-256 encryption, multi-factor authentication, and full HIPAA/GDPR compliance. We never share your data without explicit consent.

Who can access my medical records?

Only you control access to your records. You can grant specific permissions to healthcare providers, and revoke access at any time.

What happens if I delete my account?

All your data is permanently deleted within 30 days of account deletion, in compliance with privacy regulations.

AI Assistants

What's the difference between Lora and Josh?

Lora specializes in general health consultations and medical guidance, while Josh focuses on fitness coaching and nutrition advice.

Can AI assistants replace real doctors?

No, Lora and Josh provide guidance and support but cannot replace professional medical diagnosis or treatment. Always consult healthcare professionals for serious concerns.

Are AI consultations private?

Yes, all conversations with Lora and Josh are encrypted and private, following the same security standards as your medical records.

Technical Support

What devices are supported?

MediLink works on smartphones, tablets, and computers. We support iOS 12+, Android 8+, and modern web browsers.

Can I use MediLink offline?

Some features work offline, including viewing downloaded records and fitness videos. However, AI assistants and real-time sync require internet connection.

How do I connect my wearable devices?

Go to Device Settings in your dashboard, select your device type, and follow the pairing instructions. We support most major fitness trackers and health monitors.

Billing & Subscriptions

How much does MediLink cost?

Basic plan is free. Premium plans start at $9.99/month with advanced features like unlimited AI consultations and premium wellness content.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period.

Do you offer student discounts?

Yes, we offer 50% discount for verified students. Contact support with your student ID for verification.

Getting Help

How can I contact support?

Email us at support@medilink.com, call +254-746435698, or use the live chat feature in your dashboard.

What are your support hours?

Our support team is available Monday-Friday 8AM-6PM EAT. Emergency support is available 24/7 for critical issues.